Refund Policy

We want every purchase on RapVideo AI to feel fair. This policy explains when we return credits or money.

Failed generations

If a video fails or times out, the credits it used are returned to your balance automatically. You don't need to contact us.

Broken results

If a video finishes but is clearly broken, for example it has no sound, is frozen or is mostly blank, email us the video within 7 days and we will return the credits it used.

We can't refund credits because a result didn't match your taste. AI output varies from one try to the next, so we show the credit price before every generation.

One-time credit packs

You can get a full refund within 7 days of purchase if you haven't used any credits from that pack. Once credits from a pack have been used, the purchase can't be refunded.

Subscriptions

• You can cancel anytime from Billing settings. Your plan and its credits stay active until the end of the period you paid for, and you won't be charged again.
• Your first payment on a plan can be refunded within 7 days if you haven't used any of the plan's credits.
• Renewals and partly used periods are not refunded, and we don't give prorated refunds when you cancel mid-period.

How to ask for a refund

Email support@rapvideo-ai.io from your account's email address and include your order ID or receipt. We reply within 3 business days. Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually sort things out faster. Accounts with an open chargeback may be suspended while it is resolved.

Changes to this policy

We may update this policy. The version in effect when you made a purchase applies to that purchase.