Contact Us

The best way to reach us is email: support@rapvideo-ai.io. We read every message and reply within 3 business days.

Help with a video or your account

Tell us what you were making and what went wrong, and include a screenshot if you can. If you're signed in, you can also use the help button in the bottom-right corner of the site to send us a ticket with screenshots attached.

If a video fails, you don't need to contact us: its credits go back to your balance automatically.

Billing and refunds

Email us from your account's email address and include your order ID or receipt. You can cancel a subscription yourself at any time from Billing settings. Our Refund Policy explains when we return credits or money.

Report a video or a misused photo

If a video misuses your image or breaks our rules, email us with the subject Content safety report and a link to the video. Use URGENT: child safety for anything involving a minor or a risk of immediate harm. We acknowledge reports within 24 hours. If someone uploaded a photo of you without permission, we will remove it and any videos made from it. See the Acceptable Use Policy for details.

Privacy requests

To access, correct, export or delete your personal data, email us from your account's email address. The Privacy Policy explains what we keep and for how long.

Partnerships and press

For partnerships, creator collaborations or press questions, email us with the subject Partnership or Press.

Before you write

Many questions are already answered in the FAQ, the pricing questions and our step-by-step guide.